The book is typically divided into sections that mirror standard engineering and management curricula. Key topics include: Principles & Philosophies : Coverage of major quality gurus like Deming, Juran, and Crosby , alongside the 14-point Deming philosophy. TQM Tools & Techniques : Detailed explanations of the Seven QC Tools
) is a widely used academic textbook, particularly favored by students following the Anna University syllabus in India. Published by Lakshmi Publications
, Quality Function Deployment (QFD), Failure Mode and Effect Analysis (FMEA), and Total Productive Maintenance (TPM). Standards & Certification : Updated information on ISO 9001:2015