“You want to love people?” he said. “Then help me save them from themselves.”
“I want to build trust ,” Delphi countered. “Your metrics are up, but your retention is down. People are quitting because they feel like cogs. I’m here to remind them they’re human.” The Assistant Director Loves People EP1 -Delphi...
Delphi was the new Head of People & Culture—a title Leo considered an oxymoron. She wore mismatched earrings, carried a plant to meetings, and started every conversation with “How does that make you feel ?” “You want to love people
“What?”
“It’s called HeartSync .” She beamed. “Every Friday, we gather the whole department for a ninety-minute ‘Vulnerability Circle.’ We share our fears, our dreams, and one thing we’ve always wanted to say to a coworker.” People are quitting because they feel like cogs
“Welcome to operations, Delphi. First lesson: don’t ask what people are feeling. Ask what they need . Then give it to them before they know they want it.”