Your IT department or service provider needs you to confirm your identity via a separate channel (like a physical key or an SMS code). How to Fix It Check Your Email: Look for an automated message containing an activation link or a 6-digit code. Sync Your Authenticator:

If this is for work software, you likely can't fix this yourself. You’ll need to ping your IT Help Desk and tell them you're stuck at "Status ES-118."

The system recognizes who you are, but it won’t let you in until a secondary layer of authentication is verified. Why am I seeing this? New Device:

. Here is the lowdown on what’s actually happening and how to move past it: What is ES-118? It isn't a glitch; it’s a validation gate