Here’s a draft write-up you can use to communicate this issue to a customer, a bank, or your internal team, depending on who the recipient is.
Transaction withheld pre-authorization. Card status set to “temporarily restricted.” Here’s a draft write-up you can use to
Transaction withheld – Security flag – [Customer ID / Transaction ID] or your internal team
Dear [Customer Name],
To release it, I just need to verify that you made this charge. Can you confirm the last four digits of your card and the amount? Once confirmed, I’ll approve the transaction and your card will work normally again.” To release it