A: Force restart (Power + Volume Down for 10 seconds), then immediately use Method 2 (Hardware Keys) to wipe the cache partition and factory reset.
Tap Reset → Select Factory data reset . How to Hard Reset SAMSUNG Galaxy M62
Navigate to Factory data reset and press Power to confirm. A: Force restart (Power + Volume Down for
Power off your phone completely. If it's frozen, press and hold Power + Volume Down for 10 seconds to force a shutdown. How to Hard Reset SAMSUNG Galaxy M62