A: Use Method 1 (hardware keys). If recovery mode doesn’t load, your battery may be dead – charge for 30 minutes and try again.
Did this guide work for you? Let us know in the comments below! How to Hard Reset SAFARICOM Neon Ray Pro
Select Erase all data (factory reset) .
Press and hold the Volume Up (+) button and the Power button simultaneously. A: Use Method 1 (hardware keys)
Tap Erase everything to confirm.