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Face2Face Zamtel is a step in the right direction for customer care, but Zamtel needs to invest in better queue management and consistent staff training. If you have a complex issue, it’s worth trying – just go early and bring patience.
However, the “Face2Face” experience wasn’t entirely seamless. I waited over 45 minutes even though only three people were ahead of me – the system for prioritizing walk-ins seemed disorganized. Also, not every agent had the same level of training. The first person I spoke to couldn’t access my transaction history and had to call a supervisor. For a service built on efficiency, that was disappointing. face2face zamtel
I recently visited a Zamtel outlet after hearing about their “Face2Face” customer service initiative, which promises personalized, in-person support to resolve issues quickly. The idea is solid – skipping the long call center queues and dealing with a real person who can access your account on the spot. Face2Face Zamtel is a step in the right
