He forgot to check the Mass Summary. The summary showed that 70% of the building's mass was concentrated on the 5th floor (UX value was huge). No amount of shear walls on floors 1-4 could fix that torsion without massive foundation changes. He had to add stiffness at the 5th floor .

If you modeled a concrete slab but forgot to assign Self Weight Multiplier = 1 (under ), ETABS will only include the superimposed dead loads (finishes, partitions) and completely ignore the 150 pcf concrete you just modeled.

ETABS doesn't just use "dead load." It calculates mass based on your load combinations. Specifically, for seismic analysis (per ASCE 7, IS 1893, or Eurocode 8), it typically uses: